Video 2022年7月11日

The Science of Service in the words of our people

What learning is 设施 Management taking from the automotive 行业? How is virtual reality equipping our engineers with the knowledge to deliver that all-important first-time fix? And how are Mitie reducing customer alarm incidents by 98%, and reducing 能源 consumption for our customers by 15%.  

The Science of Service® provides the answers to these questions and many more. Powered by 科技nology, driven by data and made exceptional by people, the Science of Service is helping Mitie rewrite the rules of 设施 Management.   

Hear from some of our people who are making the Science of Service 一个现实. From robotic cleaning solutions that are creating the most hygienic spaces, and award-winning dashboards that give our customers a single view of performance right across their 地产, to the 科技nology that is processing over 8 million data points every day to deliver the 情报 that helps our customers make informed decision making.     

The Science of Service is helping Mitie to re-write the rules of 设施 Management, and we’ve only just started. By creating a culture of 创新 and 科技nology, there is much more to come. With more developments in virtual reality, augmented reality and more potential coming from IOT sensors, and the 情报 that this can deliver, the future is exciting. 

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